Shipping policy

Welcome to EcoFusion. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Shipping Locations

EcoFusion currently ships across India. We are continually expanding our delivery network to serve more locations.

2. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, processing times may be slightly longer.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
EcoFusion may offer free shipping on selected products or promotional campaigns. Such offers are subject to change without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where available) containing tracking details so you can monitor your shipment.

6. Delivery Attempts

Our courier partners will usually make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us.

Additional shipping charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. EcoFusion is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

Do not accept the package if possible.
Contact our customer support within 48 hours of the delivery date.
Include your order number and photographs of the package and product to help us investigate the issue.

9. Delivery Delays

While we strive to deliver every order on time, unexpected delays may occur due to:

Natural disasters
Severe weather
Government restrictions
Transport disruptions
Courier operational issues
High order volumes during festive seasons

EcoFusion is not liable for delays caused by such circumstances, but we will do our best to keep you informed.

10. International Shipping

At present, EcoFusion does not offer international shipping. We currently ship only within India.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

EcoFusion
Address: Old Khar West, Mumbai, Maharashtra, India
Phone: +91 7059555520
Email: ecofusion305@gmail.com